Ticket & work-order management
Create, assign and prioritize service tickets, track technician ownership, visit history, SLA status, notes and closure from one service desk.
Sancore SRMS
Service Management
A complete service and remote management platform for IT service providers and support teams, connecting tickets, assets, AMC contracts, licenses, customer portals, technician workflows and reporting.
- ✓Ticket & work-order management
- ✓Assets & inventory
- ✓AMC & contract management
- ✓Licenses & subscriptions
- ✓Customer portal
Capability areas8
Product categoryService Management
ExperienceInteractive demo available
Designed bySancore Technologies
Core capabilities
Built around the work your team actually performs.
SRMS brings service operations into one controlled workspace so customers, technicians, contracts, assets and recurring obligations can be managed without disconnected spreadsheets or separate systems.
Assets & inventory
Maintain customer hardware and software assets with serial numbers, specifications, warranty dates, locations, ownership and full service history.
AMC & contract management
Track contract coverage, start/end dates, included visits, service entitlements, renewal reminders and customer-specific AMC conditions.
Licenses & subscriptions
Manage software licenses, subscription quantities, assignment, expiry dates, renewal alerts and customer licensing records.
Customer portal
Give customers secure access to raise tickets, view service updates, assets, AMC information, licenses, documents and support history.
Technician workflows
Provide technicians with assigned jobs, mobile-friendly updates, check-in/out, notes, service reports, customer signatures and completion status.
Remote support foundation
Link managed assets to remote-support actions and future agent functions so technicians can move from alert or ticket to device support faster.
Reports & analytics
Monitor open tickets, SLA performance, technician workload, contract activity, customer trends and scheduled management reports.
Inside the product
One connected workspace instead of disconnected tools.
SRMS brings service operations into one controlled workspace so customers, technicians, contracts, assets and recurring obligations can be managed without disconnected spreadsheets or separate systems.
✓
Ticket & work-order management
Create, assign and prioritize service tickets, track technician ownership, visit history, SLA status, notes and closure from one service desk.
✓
Assets & inventory
Maintain customer hardware and software assets with serial numbers, specifications, warranty dates, locations, ownership and full service history.
✓
AMC & contract management
Track contract coverage, start/end dates, included visits, service entitlements, renewal reminders and customer-specific AMC conditions.
✓
Licenses & subscriptions
Manage software licenses, subscription quantities, assignment, expiry dates, renewal alerts and customer licensing records.
Connected workflow
From first action to controlled outcome.
The platform connects each stage so information moves forward with the workflow instead of being re-entered in separate systems.
Ticket & work-order management
Create, assign and prioritize service tickets, track technician ownership, visit history, SLA status, notes and closure from one service desk.
→Assets & inventory
Maintain customer hardware and software assets with serial numbers, specifications, warranty dates, locations, ownership and full service history.
→AMC & contract management
Track contract coverage, start/end dates, included visits, service entitlements, renewal reminders and customer-specific AMC conditions.
→Licenses & subscriptions
Manage software licenses, subscription quantities, assignment, expiry dates, renewal alerts and customer licensing records.
Product architecture
Major functional areas in one platform.
Explore the core areas that make up Sancore SRMS.
Service Desk
Tickets, assignments, priorities, SLA tracking and service history.
Assets
Hardware/software inventory, warranties, subscriptions and lifecycle records.
AMC & Contracts
Contract coverage, renewals, visit history and customer entitlements.
Customer Portal
Customer self-service, ticket requests, assets and contract visibility.
Technician Operations
Assigned work, field updates, notes, reports and mobile-friendly workflows.
Reporting
Operational dashboards, scheduled reports and management visibility.
Implementation
Configured around your organization and workflow.
Sancore works with your team to map the required process, configure the platform, validate workflows and support rollout. The final scope depends on your modules, users, integrations and deployment requirements.
01Requirement mapping
Understand users, roles, process and required outputs.
02Configuration & build
Prepare modules, workflow, forms, reports and integrations.
03Validation & rollout
Test the real workflow, train users and move into production.
See the platform with your workflow
Ready to explore Sancore SRMS?
Tell us what you need the system to handle and we’ll show you the relevant workflow and modules.
