Sancore SRMS
A complete service and remote management platform for IT service providers and support teams, connecting tickets, assets, AMC contracts, licenses, customer portals, technician workflows and reporting.
Designed for complete operational visibility.
SRMS brings service operations into one controlled workspace so customers, technicians, contracts, assets and recurring obligations can be managed without disconnected spreadsheets or separate systems.
Built into the platform to reduce manual work and improve day-to-day control.
Built into the platform to reduce manual work and improve day-to-day control.
Built into the platform to reduce manual work and improve day-to-day control.
Built into the platform to reduce manual work and improve day-to-day control.
Built into the platform to reduce manual work and improve day-to-day control.
Built into the platform to reduce manual work and improve day-to-day control.
Built into the platform to reduce manual work and improve day-to-day control.
Built into the platform to reduce manual work and improve day-to-day control.
A complete product ecosystem.
Tickets, assignments, priorities, SLA tracking and service history.
Hardware/software inventory, warranties, subscriptions and lifecycle records.
Contract coverage, renewals, visit history and customer entitlements.
Customer self-service, ticket requests, assets and contract visibility.
Assigned work, field updates, notes, reports and mobile-friendly workflows.
Operational dashboards, scheduled reports and management visibility.