SANCORE • Sancore SRMSLIVE WORKFLOW
STEP 01
Customer raises ticket
Customer selects the affected asset, priority and issue details. The request immediately enters the service queue.
✓Ticket created
✓Asset linked
✓Priority captured
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Follow a service request from customer ticket to technician completion.
SANCORE • Sancore SRMSLIVE WORKFLOW
STEP 02
Service desk triage
The service team reviews entitlement/AMC, categorizes the incident and assigns the correct technician or team leader.
✓AMC checked
✓SLA started
✓Technician assigned
SANCORE • Sancore SRMSLIVE WORKFLOW
STEP 03
Technician works the job
Technician opens the assigned job, records diagnosis, adds notes, checks service history and performs remote or on-site work.
✓History visible
✓Work notes
✓Time tracked
SANCORE • Sancore SRMSLIVE WORKFLOW
STEP 04
Service report & signature
Work performed, parts, recommendations and customer confirmation are captured into the final service report.
✓Report generated
✓Customer sign-off
✓Job completed
SANCORE • Sancore SRMSLIVE WORKFLOW
STEP 05
Management reporting
Ticket performance, SLA, technician workload, AMC activity and repeat issues become visible in dashboards and reports.
✓SLA analytics
✓Workload
✓Customer trends
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